This firmware and driver package contains drivers for all of the components in the surface book, as well as updates to the system firmware that have been released via windows update. Fix fix for external display monitors flickerissues. Surface book 2 comes with sleek silver magnesium finishing with a great keyboard. These drivers and firmware are compatible with windows 10, including enterprise versions. The issue arises with the 3rd monitor that was daisy chained from displayport to displayport. Surface book 2 external monitor issue microsoft community. Adapters released with surface pro 4 and surface book are compatible with. Troubleshoot problems with your surface dock for surface book, surface pro 4, and. Best external monitors for surface book windows central 2020. I tried to play heroes of the storm, but i am not able to set the resolution to 3840x1080.
All external monitor issues microsoft surface forums. Mostly, it seems that most of the surface book and surface pro 4 issues caught microsoft by surprise. Connect surface book 2 to external monitor windows. Check the video input settings on the external screen solution 2. I tried this work around and it is still a little funky. For additional help with usbc, see fix usbc problems. Surface book with i5 or i7 processor, 30 hz, 4096 x 2304.
I even went to the length of shaving off part of one of my wires minidisplayport connectors so that i could connect one monitor to the surface book base leaving only one 4k monitor attached to the dock and that doesnt work either. The surface book 2 and all windows devices, apparently cant properly handle dockingundocking from an external display. When you connect your surface to a tv or monitor, your surface tries to set the best resolution based on the connector and the resolution of your tv or monitor. After the last set of updates from microsoft, it no longer works. Had to manually select which ports to use on each monitor for some reason autodetect would not give me all monitors 100% of the time. How to set custom screen resolutions on microsoft surface. Started out using the surface dock and loved the convenience of only one cable etc. Rotating the surface dock adapter the opposite direction. Where the surface dock adapter connects to the surface book pro 4 replacing the minidisplay to displayport adapter with a different brand. Usb c to hdmi cable, cablecreation 6 ft usb type c to hdmi cable, compatible with macbook pro 20192018, macbook air. I am using the surface usb c to hdmi connector on my 27inch 4k lg monitor. Twice so far i was able to unplug one monitor, get things working and then plug the second in and things seemed fine. If youre having wifi problems, go to surface cant find my wireless network.
Installing the latest surface and windows updates may help resolve the issue. Microsoft owns up to issues with the surface book and pro. Again, i suspect that those with issues are using passive mini display adapters. If youre using a surface pro 7 with a dock station, disconnect it, and try to connect the monitor straight to the device to determine if the surface dock is causing issues. It works but it flickers at times and goes black from time to time.
Disconnect all usb devices and power charging cables from your surface book. Click on the windows icon in the lower left corner of your screen. If your monitor wont project to a second screen, check your display adapter. The monitors go blank for 24 seconds and come back up several times a day. Best external monitors for surface book 2 and book 3 in. The 15inch surface book 2 has a real problem with its power supply.
After that i rebooted a few times unplugging and plugging back up to make sure there wouldnt daily issues and it works like a charm. I would get lots of disconnects, reconnects and flickering. The surface books have had my attention for a while because they are actually laptops, as opposed to the surface pro line. I have it connected to a dock and have 3 monitors connected. Troubleshoot problems with your surface dock for surface book. I am using my dell u2314h monitor as a usb dock from my computers and using a usba to. Solution, dual monitor issue using surface book and dock. Make sure you have all windows 10 updates installed. Im not upset with apple, nor delighted with microsoft. I get 4k at 60hz on the monitor but to fill the monitor screen, i do adjust the surface book screen to a 16. Not all usbc compatible cables support all features.
Issue with 3rd monitor from surface dock with surface book. Microsofts surface book 2 and refreshed surface book 3 are undeniably some. Elements are too large or too small compared to the rest of the desktop. The display is a samsung 28 u28e590d, the monitor is connected from hdmi, to the surface hdmimini display port dongle, to the dock, to the surface book. I reconnected the monitor directly to the surface book and it worked. If i connect another to the dock or both to the dock, i get issues. It worked for a couple of weeks through this set up.
I can get one to work most of the time, but once i connect the 2nd monitor things get a little crazy. Significant redocking problems when attaching the surface books clipboard to a docked base. Speaker cables are securely connected to the audio ports on your surface. This setup has been working reasonably well with the exception of the dell not waking up. If your display problems with external monitor persist when connected to the surface dock, it is. If your display problems with external monitor persist when connected to. Following reports that the may update to windows 10 was causing a number of issues, microsoft has confirmed that it will be blocking the update to surface book. I have faced similar issues with surface pro 4 and the surface book. I am running a surface book, dock and 2 monitors and have the exact same issue. But i got fed up by the surface dock inability 65w only to keep the sb2 charged while playing demanding games. Make sure your surface is connected to the internet. The laptop comes with a larger 15inch screen which maintains 4k quality with 3240 x 2160 pixelsense display. If you have problems connecting your surface to a tv, monitor, or projector, try. The resolution and refresh rate supported for the external display depends on how many displays are connected and whether the display on your surface is on or off.
Surface dock and ultra wide monitor microsoft surface forums. If i connect one external to the surface itself, it works no problems. The microsoft surface dock 3 issues and how to solve them. Surface pro 4 docking station display issues love my surface. Duplicate or extend your display onto your external screen. I wont detail the issue here, because i already covered it in another story. I am running a i7 surface book with the upgraded gpu. My current setup includes a dell p2415q 4k and a hp zr24w 1920x1200 monitor connected to the dock. Fix common surface problems using the surface diagnostic. Surface pro 4 docking multiple monitor issues spiceworks. I used to be able to control how each monitor aligned with the others, but they are now locked centered relative to one another.
Surface book 2 15 and samsung 49 gaming monitor issues. In this tutorial, we will guide you how to add and set a right custom resolution to resolve the display scaling issues on your surface when you working with old applications, multiple displays, and gaming. Troubleshoot surface dock and docking stations microsoft support. Fix fix for external display monitors flickerissues with dock. If youre using a usbc hub, try plugging just the usbc device directly into surface. Attached 2 viewsonics to docking station, worked for 3 weeks, then one monitor started blinking on and off. I have connected 2 lg 34uc87mb ultra wide curved monitors and i also use the sbs display. Download surface book drivers and firmware from official. A possible fix for some external display issues setup 1. I just needed a new computer and i bought a surface book instead of a macbook and its ok. I have a user who is having an issue with their surface book when it is connected to 2 external monitors through a surface dock. Display driver stopped responding the surface book suffered relentlessly from intel driver bugs that forced its screen to go dark and windows 10 to provide users with a.
Ive tried different monitors, different cables, different dock, running the surface diagnostic toolkit, uninstalling the display driver, to. Plug your surface in and keep it connected to power during this process. Surface dock isnt connecting to your external monitor. Surface book 2 external monitor issues microsoft community. You can use the following troubleshooting methods for surface book. Updating your dock firmware with the surface dock updater. Solved surface book external monitors black out and come. Its connected to the surface dock through a displayport to minidisplayport cable. Have a new i7512gb surface book and a surface dock. If you have problems connecting your surface to a tv, monitor, or projector, try these solutions to identify the issue. Tried resetting many times and then the monitor stopped working altogether. I cannot use any software in full screen or parts of the display go black randomly. I share your issue netflix showing up only in hd on my surface while when i run netflix through the xbox one s that is also. I am nonit, but our office of 200 has several surface books using docking stations.
Plugged up the 3rd monitor 4th counting surface book. Bought 2 new monitors with display port connectors and same problem. Dell p2715q uhd monitor connected by mdpdp via surface. Surface book 2 15 and samsung 49 gaming monitor issues book2 hi guys, have some one experience with the surface book 2 15 and the samsung c49hg90 connected to the surface dock. Lots of things are working better with my surface book experience. When you use a highdpi device such as a surface pro 3, surface pro 4, or surface book together with external monitors, you experience the following issues. While the devices went through plenty of internal testing, most of the problems. It was pitched to us as dual display dock supporting 4k. Once it has turned green, and you hear a clicking sound, you can safely remove the display by gently pulling upwards. Namely, my surface book couldnt use my external monitor.
Since i received my surface book, i have had continuous display issues. Audio problems while connected to surface dock check your audio connections. Microsoft surface book 2 screen flickering problem solved. I thought maybe it was the cord but i changed it and had the same issue. Surfacebook 2 users may have problems with an external monitor when it is connected to. If you have trouble getting things working when you try to connect surface to a tv. Speaker cables are securely connected to the audio ports on your surface dock and to the speakers. If youre like most surface pro users with monitor issues, youve searched the internet for a solution. Surface dock not working correctly with external monitors.
Not everything is just perfect yet but for the most part the product is moving in the right direction. Its also a tablet, thanks to that detachable display. Surface wont connect to external display if you dont see any video output from your surface, then double check your input settings on the second. Anyone else having issues with the surface dock not. Once youre done clearing the display cache and updating the surface docks firmware and the issue still exists, then i suggest to connect your surface device directly to the external monitor for us to isolate the issue. Solved 3 external monitors for surface book general. Ive had my surface pro 4 for almost a year now and ive been having a lot of problems connecting mini dp to hdmi my external displays from the dock. Microsoft issues fix for surface book, surface pro 4. Compatibility surface pro 3, surface pro 4, surface book. If the device came with a power supply, plug in the device. Microsoft issues fix for surface book, surface pro 4 screen flicker. How to fix surface book 2 base docking problems windows. Surfacebook 2 users may have problems with an external monitor.
Cumulative and current firmware and drivers for the surface book. If youre still having problems, reset the power by unplugging your surface dock from the power outlet and plugging it back in. How to fix second monitor not detected on windows 10. One issue i did run into with the surface book 2 is the power supply. External monitor issues are common and support scripts on related issues. Save all of your files and close all open apps and programs.